"eBay UK Buyers🇬🇧: Information on Refurbished Warranty"
eBay UK Buyers🇬🇧: Information on Refurbished Warranty
1-Year Seller Guarantee – Refurbished Camera Warranty
We provide a 1-year seller guarantee for all refurbished cameras purchased by UK-based buyers exclusively through eBay UK.
This warranty applies only to orders placed on eBay UK (ebay.co.uk) by buyers residing in the UK.
Even if an order is placed via eBay UK, purchases made by buyers residing outside the UK are not eligible for this warranty.
Similarly, purchases made on other eBay marketplaces (e.g., eBay US, eBay Germany) are not covered by this warranty.
To qualify for the warranty, the item must be purchased on eBay UK and the buyer must reside in the UK.
✅ About Our 1-Year Seller Guarantee
Your item has been professionally refurbished and is covered by the following warranty:
✔ Free Repairs: Any defects in materials or workmanship that occur under normal use will be repaired free of charge.
✔ Replacement Guarantee: If repair is not possible, we will provide a replacement of the same or better specification.
✔ Dedicated Customer Support: We are here to assist you throughout the entire warranty period.
📌 Warranty Coverage
Our warranty applies to the following issues:
- Electrical failures (e.g., device won’t power on, button malfunctions)
- Mechanical defects (e.g., shutter failure, focus ring issues)
- Sensor issues (e.g., dead pixels, sensor errors)
- Software-related problems (e.g., firmware malfunctions)
🚫 Warranty Exclusions
The following cases are not covered under the warranty:
- Accidental damage (e.g., drops, liquid spills)
- Cosmetic wear and tear (e.g., small scratches, scuffs, paint peeling)
- Battery degradation (e.g., reduced battery life over time)
- Damage due to unauthorized repairs or modifications
- Software modifications (e.g., installation of unofficial firmware)
🔄 Warranty Process
If an issue arises within the warranty period, we will handle it as follows:
1️⃣ Within 90 Days of Purchase
🔹 Return the item, and we will provide a full refund.
2️⃣ Within 12 Months of Purchase
🔹 We will provide free repairs using new or refurbished parts.
🔹 If repair is not possible, we will provide a replacement of the same or better specification.
📞 How to Contact Us
If you need to make a warranty claim or have any questions, please contact us via eBay Messages.
📌 How to Contact Us on eBay
1️⃣ Go to Your Purchase History on ebay.co.uk.
2️⃣ Find your order for [Item Name].
3️⃣ Click "Contact Seller" to send us a message.
🔗 Contact Us via eBay Messages
Thank you for your purchase!
We are committed to ensuring you have a hassle-free experience with your refurbished camera.
If you have any concerns, feel free to reach out to us.